Shipping policy

At Sable House, each order is carefully packed and handled with care. Many of our pieces are made from stone, ceramic, or other substantial materials, so shipping costs and packaging needs may vary depending on the size, weight, and destination of your order.

Processing Time

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Larger, heavier, or more delicate pieces may require additional processing time to ensure they are packed safely for transit.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Rates

Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

Because many of our pieces are heavy or fragile, shipping costs may vary by item. We do our best to provide accurate shipping rates and package each order securely.

U.S. Shipping Only

At this time, Sable House ships within the United States only.

We do not currently offer international shipping.

Delivery Timelines

Estimated delivery timelines are provided at checkout or through the carrier once your order has shipped.

Please note that delivery timelines are estimates only. Sable House is not responsible for carrier delays, weather delays, holiday delays, missed delivery attempts, or other circumstances outside of our control.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Sable House is not responsible for orders shipped to an incorrect address entered at checkout. If you notice an error after placing your order, please contact us as soon as possible at sablehouse.us@gmail.com. We will do our best to assist, but we cannot guarantee changes once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is delayed or appears lost, please contact the shipping carrier directly using the tracking information provided.

If your item arrives damaged or you receive the wrong item, please contact us within 12 hours of delivery at sablehouse.us@gmail.com.

Please include:

• Your order number
• Clear photos of the item
• Photos of the packaging
• A brief description of the issue

Please keep all original packaging until the issue has been reviewed and resolved.

Final Sale

All purchases made through Sable House are final sale. Shipping fees are non-refundable.

For more information, please review our Return and Refund Policy.